Business Process Management

According to a study conducted by Market Research Future, the Business Process Management Market is projected to grow from USD 19.4 billion in 2024 to USD 63.4 billion by 2032. This shows that businesses worldwide have recognized the need of BPM Consulting Services for improvement, development, and change.

Now, the question is, can business process management really help you walk on the road to success? The answer is yes! You take any successful business, and you will see how it is well-defined with the set of business management processes. Whether you run a small business or a large enterprise, BPM Consulting Services can help you standardize your methods to achieve your business goals by keeping all the ducks in a row!

Business process management can automate manual processes, reduce operating costs, improve customer service, and increase customer satisfaction. It provides an effective way to design solutions to address them and monitor progress as improvements are implemented.

Craft Exceleration Business Process Management

Check the Client’s Business Expectations

Through collaborative discussions, competitive benchmarking, surveys, and mystery shopping tools, we understand and align our clients' expectations with anticipated business results. These quantifiable objectives form the foundation of our Standards and Processes development consultancy.

Reflection

We categorize the sales process into distinct milestones and identify best practices for each stage to meet predefined benchmarks. We then align these standards with the client's business expectations and seek validation. Upon validation, we convert the Standard Operating Procedures (SOPs) into hardcopy or softcopy formats based on the client's requirements.

Reflection

Align

We provide comprehensive training for target employees through regular coaching and handholding sessions. Our approach includes reinforcing knowledge with micro-learning initiatives such as nuggets, assessments, and quizzes. Additionally, we offer continuous support for ongoing queries related to SOPs during the implementation stage, all as part of our business process management solutions.

Align

Facilitation

We organize planned audits to evaluate the implementation status of our processes. As the next step, we will assess the SOS implementation through mystery shopping and customer surveys. Any identified gap areas will be shared with our clients so that a joint action plan can be developed. If new changes are incorporated into the SOP documents based on this action plan, we will initiate re-facilitation activities, including training, assessments, and coaching, to ensure successful implementation.

Facilitation

Transformation

We organize planned audits to assess the implementation status. The next step involves evaluating SOS implementation through Mystery Shopping and customer surveys. Identified gap areas will be communicated to clients so that they can prepare a joint action plan. If new changes are incorporated into the SOP documents based on this plan, we will initiate re-facilitation activities, including training, assessments, and coaching.

Transformation

Results that Speaks for Us!

The organization's sales dropped due to the departure of top salespeople, prompting the need for STRONG business processes to transform from a people-driven to a process-driven organization. See, what we did!

14%

Increased manpower productivity

7%

Customer satisfaction

35%

Revenue growth

Who We Serve

The backbone of the economy, building a stronger nation while CREATING LEGACIES

We are committed to driving economic growth by empowering businesses through our expertise & experience. We equip businesses with the strategic insights and innovative solutions necessary to thrive in today's fierce market.

Startups

Startup

Startups are built on innovative ideas and bold visions. But do you know that transforming those visions into reality requires more than passion? In that case, you need business process management as your strategic partner that infuses efficiency and excellence!

Micro, Small, and Medium Enterprises (MSME)

MSME

Micro, Small, and Medium Enterprises (MSMEs) are the backbone of the economy, but balancing growth with operational efficiency can be as challenging as walking on thin ice.

But with business process management by your side be rest assured of excellence.

Large Organization

Large Organisation

Complexity in any department can cost the entire organization a lot. Meanwhile, business process management brings consistency to the chaos in every department. It analyzes workflows across departments, identifies areas for automation, and optimizes communication.

at-HiQ x BPM- Changing How Businesses Operate

Creating a difference in business performances with experience that empowers by bringing a decade of industry expertise to the table!

Our Clients

client logo client logo client logo client logo client logo client logo client logo client logo client logo client logo client logo

Let us craft your success story together!

Business Coach-Janki Bhatt

Our Customer Stories

Our clients are as diverse as they are amazing, ranging from startups to established businesses.

Highly recommended

"Even though, the subject NLP coaching is so challenging Janki Madam has taken lot of time and effort to clarify the rudiments and explain in the easiest possible way....all the time very supportive in clarifying our doubts...any one looking for NLP coaching...it will be the best option to train under her supervision."

Testimonial

Sudarshan

Highly recommended

"I had a wonderful experience taking the NLP training and workshop under the lights of Mrs. Janki Bhatt. She is highly proficient in the field of NLP and has a very balanced approach on delivering the knowledge base through real life citations and situations."

Kruti Trivedi Founder – Impaxive Global


Highly recommended

"It was a wonderful training experience for me and all my employees. My expectations from the training program was to improve manpower productivity and strengthen their motivation level in their respective areas."

Kalpesh Founder – Mahadev Pulses


Highly recommended

"A seminar held by Mrs Janki Bhatt on Inspire to Aspire using Neuro linguistic Programming at my office to empower my staff.It was so vividly delivered that everyone was really amazed by the impact that made an influence over them."

Yesha Mehta Director – Bhansali Value Creations Private Limited


Highly recommended

"Content delivery and quality is highly appreciable. The interactive sessions make it easier to understand and implement for our benefits. It's great to be a part of this training session, getting trained by an awesome NLP coach!"

Nandamani Shankar Principal Analyst


FAQ's

Business Process Management (BPM) consultancy focuses on enhancing business effectiveness and efficiency using the globally recognized tools and methodology. BPM deals with identifying all the processes associated with the organization, analyzing efficiency and effectiveness, identification of gaps and suggesting action plans, measuring the results over a period, and thus optimizing processes for sustainable performance.

There are two core services performed under BPM for the client. The first service is process modeling, and the second is procedure writing.

Process modelling is about conducting a detailed analysis of business process efficiency and effectiveness by using methodologies such as dashboarding and simulation. The objective is to identify gaps which are preventing organisations from achieving set goals.

Procedure/Standard Operating Processes (SOPs) writing begins when processes have been optimized and modeled. The objective is to bring innovation to the process to improve operational efficiency

There are several reasons why BPM is important for your staff, and they are as follows:

  • Decreases employee workloads for undesirable work Eliminates non-value-added activities
  • Improves employee morale/team spirit Improves internal communication between departments and groups
  • Improves use of workspace
  • Increases employee and process productivity
  • Reduces cycle time of production/process
  • Reduces process steps
  • Simplifies processes and workflow steps

BPM’s key stakeholders are team managers and team members of an organization who work within all areas of the business. Ultimately, BPM is an enterprise-level discipline that affects all areas of the organization.

Preventive management' is a term that refers to risk identification. It is the responsibility of the process expert and business subject matter expert to identify risk in a process. However, this function should also be expected of a process analyst as part of their core duties.

Business processes can only be improved to a point. But they must still be monitored to ensure they are meeting a particular level of performance. Optimization is a part of the “continuous improvement” process and is an activity that never ends. However, to find out if a process has improved, a process expert will take a measurement of a process at the beginning of their analysis and compare it to the optimized version once they’ve had the chance to consult with internal clients.

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