A success story of stabilising sales through strategic HR and process improvements that sustained a high-performing organisation

Sales Dropped After Key People Left – We Turned It Around!

We have received an exciting business consultancy assignment in which a high-performing organisation faced higher sales challenges due to sudden workforce movement out of the system.

Three top-performing salespeople left the organisation due to limited career opportunities, which not only impacted the organisation's sales but also affected the trustworthiness of the brand in the eyes of existing employees.

We were hired to support the HR team in recruiting capable individuals and provide an extensive system for their growth within the organisation.

During our needs analysis, the organisation missed details on business process development and adherence.

Due to the absence of robust processes, a few key employees drove the organisation's overall performance.

We have informed the stakeholders about the danger of the current system and created a robust business process to transform people-driven organisations into process-driven organisations.

We played a vital role in implementing the processes with hands-on training, reference 'Standard Operating Procedures' and periodic audits.

Today, the organisation is agile enough to cope with sudden manpower movement with the least adverse impacts.

Manpower productivity has increased by 14%, and the customer satisfaction index has increased by 7%, which will have a positive impact on revenue growth.