Journey from decline to growth - at-hiQ consultancy's strategies that made all the difference in an IT company

From Decline to Revenue Growth & Employee Retention: IT Firm’s Turnaround Story

An IT firm with over 100 human resources was facing poor productivity issues.

The leadership team could not grasp the root cause behind the low motivation of available human resources, and they were helplessly witnessing a steady fall in sales volume, customer satisfaction, and revenue.

The revenue decline was almost 28% in the last seven months of the previous financial year, which triggered an alarm among the organisation's stakeholders.

The organisation hired At-Hiq Consultancy to identify the trigger for the dissatisfaction of the human resources at the company.

With the help of our industry exposure, customer surveys, employee interviews, and psycho tools application, we could uncover reasons for employee dissatisfaction, ranging from working culture to interpersonal skills to low transparency in payroll to limited career progression opportunities in the organisation.

We also informed organisations about their key strengths, such as low-cost, high-impact solutions/products, great response times, and innovative ways to generate new leads.

We provided consultancy to the firm for 18 months and enhanced the sales volume by 38%, employee retention to 88%, customer satisfaction index to 96%, and revenue growth by 42% compared to the last financial year.

This is one among the many success stories created at at-HiQ Consultancy.